StudyPower Education Financing Services is committed to providing prompt, fair, and transparent redressal of all user concerns. This policy is framed in compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Reserve Bank of India (RBI) Guidelines on Digital Lending for Lending Service Providers (LSPs). Whether you are a prospective borrower, parent co-applicant, or channel partner, your grievances are processed through a structured multi-tier resolution mechanism.
For any complaint, service deficiency, data privacy concern, or inquiry regarding an active education loan application, users may contact our designated Nodal Grievance Officer directly:
Nodal Grievance & Compliance Officer
StudyPower Education Financing Services
To ensure accountability, StudyPower operates a time-bound two-tier resolution framework:
Users maintain sovereign control over personal and financial records submitted on StudyPower. You may exercise any of the statutory data rights listed below by submitting a request to info@studypower.in with subject '[DATA RIGHTS REQUEST]'.
| Data Right | Description | Timeline |
|---|---|---|
| Right to Access & Summary | Request a summary of your personal data processed by StudyPower, including the list of banks/NBFCs your documents were shared with. | 7 business days |
| Right to Correction & Completion | Request correction of inaccurate, outdated, or incomplete academic or KYC information. | 5 business days |
| Right to Erasure & Deletion | Request deletion of uploaded documents when loan facilitation is concluded, subject to statutory retention obligations. | 15 business days |
| Right to Withdraw Consent | Withdraw consent for optional advisory communications or SMS notifications at any time. | 48 business hours |
| Right to Nominate | Nominate an authorized individual to exercise data rights on your behalf in the event of unforeseen incapacity. | 10 business days |
StudyPower does NOT charge students or parents any cash fees or upfront facilitation charges. StudyPower staff will never ask for cash payments, personal UPI transfers, or bank transfers into personal accounts. If any individual claiming to represent StudyPower demands cash or unauthorized fees, refuse payment immediately and report the incident to our Grievance Desk at +91 9660 69 79 89 or info@studypower.in.
This Grievance Redressal Policy shall be governed by and construed in accordance with the laws of India. Any disputes or unresolved claims arising from platform facilitation shall be subject to the exclusive jurisdiction of the competent courts in Visakhapatnam, Andhra Pradesh.